Privacy Policy

Privacy policy

Your consent to this privacy policy

By using our website you signify that you agree with the terms of our Privacy Policy (in conjunction with the Terms and Conditions of booking when completing a booking) as posted on our website.

What information will we collect?

We will only collect such information from you as required to complete your booking, to ensure your health and safety on any trip, or as required in order to carry out any service you have requested of us.

The type of personal data that we may ask you to provide includes:

  • Name and contact details including address, telephone numbers and email.
  • Credit/debit card or other payment details (including card number, cardholder name and expiry date).
  • Next of kin contact details.
  • Passport information.
  • Special requirements such as those relating to any medical condition or disabilities which may affect the chosen challenge arrangements.
  • Dietary restrictions.
  • Details of your chosen charity (if fundraising).

You can choose not to provide us with some of the information we request, however as a result we may not be able to complete your booking arrangements or you may be asked to leave a trip if the leader considers this non-disclosure could be harmful to yourself or other members of the group (as set out in our terms and conditions).

How this information will be collected?

We will only collect personal information from you by specifically asking for it.

This may be:

  • When you register to take part in a Challenge, Expedition or activity provided by Spa Adventure Treks Ltd, or when you purchase a product or service from us.
  • When you subscribe to our newsletter or agree to receive marketing/promotional material.
  • When you speak to any of our team.
  • When you complete a survey or enter a competition.
  • When we use cookies (see our cookie policy on our website).
  • The terms of consent need to be consistently accurate with your most up-to-date information and the purpose for which the data is being used, such as a newsletter or information held during a trek for safety reasons

Where we store your personal data

We do not store, electronically or otherwise, any payment transaction details supplied by you.

Unfortunately, the transmission of information via the internet is not completely secure. Although will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or by staff of suppliers of services contracted by us to deliver services relating to the trip that you are booked on. Such staff may be engaged in, among other things, the provision of a trip that you are booked on. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

We use Mailchimp to send out marketing emails. Please view Mailchimp’s Privacy Policy and Terms.

If you request to have your data removed from our database and our site, you must request us to do so and we will remove it unless there is a legal reason not to do so. Please be aware if you request not to receive marketing emails, your data will be removed from Mailchimp.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by emailing us through our newsletters. Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. You may request from us a copy of personal data we hold on you.

You may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, and exercise other controls regarding website and online data collection, interest-based advertising, your communication settings, and app preferences. Depending on the Service, collection and use of Personal Data may be required for the Services to work.

Data retention

We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems. Where permissible, we will also delete your Personal Data upon your request.

If you would like us to delete your data, please email us through info@freedomtrailtreks.com with your name and e-mail address and also provide exact instructions to “Delete your personal data and/or any data we store relating to you” If you have questions about our data retention practices, please contact info@freedomtrailtreks.com

Security

We implement appropriate technical and organisational safeguards to protect against unauthorised or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.

Links to Other Websites

Please note that this Privacy Policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage. Our Services may provide a link or otherwise provide access to Third Party Sites. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for Third Party Sites, their content, or any goods or services available through the Third Party Sites. Our Privacy Policy does not apply to Third Party Sites, and any data you provide to Third Party Sites, you provide at your own risk. We encourage you to review the privacy policies of any Third Party Sites with that you interact with.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

We welcome questions, comments and requests regarding this privacy policy. They should be addressed to: Spa Adventure Treks Ltd or at info@freedomtrailtreks.com

Cookies/Tracking

Cookies are small pieces of information stored by your browser on your device’s hard drive. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Several of the cookies we use are essential for parts of the site to operate, in particular our booking system. You may delete and block all cookies from our sites, but parts of the site will not function correctly.

As a general rule, Spa Adventure Treks Ltd uses cookies and tracking to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by on your subsequent visits and searches on the site.

The cookies used by Spa Adventure Treks Ltd are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site or other preferences necessary for the service requested to be supplied.

When you access third party sites directing you to our website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of our services (partners or other third parties supplying content or services available on our sites and are responsible for the cookies they install and it is their conditions on cookies which apply. Spa Adventure Treks Ltd assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third-party sites with regard to their use of cookies.

Google Analytics

Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org